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Computer upgrades will slow state retirement system

Retirees as well as active workers may experience online delays from May 9 to June 6, while the Employees' Retirement System of Rhode Island (ERSRI) undergoes an upgrade to a modern technology platform designed to deliver better customer service. 

Retirees as well as active workers may experience online delays from May 9 to June 6, while the Employees' Retirement System of Rhode Island (ERSRI) undergoes an upgrade to a modern technology platform designed to deliver better customer service.

What the new system will do:

  • Allow for future integration between the ERSRI and TIAA (the defined contribution plan) websites.
  • Enhance the benefit estimate tool and offer easier navigation.

What to expect from May 9-June 6:

  • Address changes will not be accepted on the website; instead, download, print and mail the the "change of information form, or notify your employer of the change.
  • Possible delays in processing retirement applications, benefit and eligibility estimates.
  • NO IMPACT on the monthly pension payroll.

Call ERSRI at 401-462-7600 with questions or comments.  



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National Education Association Rhode Island (NEARI)

99 Bald Hill Road
Cranston, RI 02920-2631
Directions

P: 401-463-9630
F: 401-463-5337

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